Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to take a look at issues that Frontier Airlines did not refund the price of flights canceled due to the coronavirus outbreak and made it virtually not possible for folks to apply vouchers for various other flights during the pandemic.
In a sales letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned his office had gotten more than hundred complaints coming from Colorado and 29 other states about the Denver-based very low cost carrier since March, more than any other company.
Individuals said Frontier refused to issue them a refund when flights had been canceled because of the pandemic, which Weiser mentioned violated department laws that refunds are actually thanks sometimes when cancellations are actually thanks to circumstances beyond airlines’ control. Other people who received vouchers for using on succeeding flights after voluntarily canceling their travel plans were unable to redeem them. Some were rejected with the airline’s site and were not able to extend the 90-day time limit for making use of them or perhaps were confined to employing the vouchers on simply one flight, he published. Still others who sought help through the airline’s customer care line had been put on hold for hours and were disconnected frequently, he said.
Weiser believed that the Department of Transportation was at the best position to investigate the complaints and said it should issue fines of up to $2,500 per violation when adequate.
Persistent problem? DOT warns airlines? once again? to issue refunds for canceled flights after getting 25,000 complaints
Companies cannot be allowed to make use of customers during this time and must be held responsible for deceptive and unfair conduct, he stated in a statement.
Frontier said it’s remained in full compliance with division rules as well as regulations regarding flight modifications, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted to great faith to take care of our passengers compassionately and fairly, the company said in a declaration.
Claims about obtaining refunds from airlines surged this spring. In May, Chao asked airlines to be as flexible and considerate as you can to the demands of passengers who face financial hardship.
In the department’s May air travel customer report, probably the most recent offered, Frontier had the third-highest fee of overall issues, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from buyers that go through the trouble of filing a criticism with the department, not individuals who simply grumble to an airline.